Privacy Policy

The website and services are operated by Opalyn Results.

• Data controller: Opalyn Results
• Established in: Northern Ireland, United Kingdom
• Email: admin@opalynresults.com

For data-protection purposes, the data controller is responsible for deciding how and why your personal information is processed.

Depending on how you interact with us, we may collect:

Information you provide directly

• Your name, business name, job title and contact details.
• Your business website, service territory and other information about your roofing or home-services business.
• Information submitted through an audit, contact or qualification form.
• Information supplied when booking or attending a discovery or strategy call.
• Messages, emails, call notes and other communications with us.
• Information needed to prepare a proposal, enter into an agreement or provide services.
• Payment, billing and transaction records if you become a client. Card details are normally processed directly by our payment provider and are not stored by us in full.

Please do not send sensitive personal information unless we specifically request it and it is necessary for a legitimate purpose.

Information collected automatically

When you use the website, we and our service providers may collect:

• IP address, approximate location, browser, device and operating-system information.
• Pages viewed, links selected, referring pages, dates, times and session information.
• Cookie identifiers, advertising identifiers and information about interactions with our website or advertisements.
• Technical logs, diagnostic data and security information.

Information obtained from other sources

For business-development purposes, we may obtain professional or business contact information from:

• Public business websites, directories, professional profiles and social-media pages.
• Public registers and other publicly accessible sources.
• Referrals and introductions.
• Business-data and lead-research providers.
• Advertising, scheduling, analytics and CRM providers.

This may include a person’s name, role, work contact details, company, location and publicly available information about the business. We do not knowingly obtain or use sensitive personal information for prospecting.

We may use personal information to:

Respond to inquiries, provide an audit and arrange calls

Legitimate interests; or taking steps at your request before entering a contract

Assess whether our service is suitable for a business or territory

Legitimate interests; or taking steps before entering a contract

Prepare proposals, enter into agreements and deliver services

Contract; legitimate interests

Operate lead-generation, appointment-setting, reporting and client-support systems

Contract; legitimate interests

Manage billing, records and legal obligations

Contract; legal obligation; legitimate interests

Improve the website, measure performance and understand demand

Legitimate interests for strictly necessary or privacy-preserving activity; consent where required for cookies or similar technologies

Run advertising, measure campaigns and build advertising audiences

Consent where required; otherwise legitimate interests where permitted by law

Contact relevant businesses about our services

Legitimate interests, subject to applicable direct-marketing and electronic-communications rules

Prevent fraud, misuse and security incidents

Legitimate interests; legal obligation

Establish, exercise or defend legal claims

Legitimate interests; legal obligation

Where we rely on legitimate interests, those interests include operating and growing our business, responding to business inquiries, identifying suitable business customers, improving our services, maintaining security and protecting our legal rights. We consider whether those interests are overridden by the rights and interests of the individual concerned.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

We may contact business representatives where we reasonably believe our services may be relevant to their role or business. We may use information supplied directly to us or professional information obtained from the sources described above.

You can opt out of marketing at any time by:

• Using the unsubscribe method included in the communication, where available.
• Replying and asking us not to contact you.
• Emailing admin@opalynresults.com.

We may keep a minimal suppression record so that we can respect an opt-out request. We do not send marketing communications where doing so would be prohibited by applicable law.

You have the right to object at any time to our use of your personal information for direct marketing. If you object, we will stop using it for that purpose.

The website may use cookies, pixels, local storage and comparable technologies for:

• Essential website operation, security and functionality.
• Remembering preferences.
• Analytics and performance measurement.
• Scheduling functionality provided through Calendly.
• Advertising measurement, attribution and audience-building through technologies such as the Meta Pixel.

Where consent is required, non-essential analytics or advertising technologies should not be activated until you make a choice through our cookie banner or preference tool. You can reject non-essential technologies or change your choices using the Cookie Settings link on the website.

Disabling some technologies may affect optional website features. You may also control cookies through your browser, but browser settings do not replace choices available through our website consent tool.

We may share personal information with carefully selected recipients where necessary, including:

• Website-hosting, development and technical-infrastructure providers, including Emergent.
• Appointment and scheduling providers, including Calendly.
• Advertising and analytics providers, including Meta Platforms.
• CRM, email, telephone, messaging, automation and customer-support providers.
• Cloud-storage, document, payment and accounting providers.
• Contractors working under appropriate confidentiality and data-protection obligations.
• Professional advisers, including accountants, lawyers and insurers.
• Regulators, courts, law-enforcement bodies or other authorities where required by law.
• A purchaser, investor or successor in connection with a genuine business sale, restructuring or financing process, subject to appropriate safeguards.

We require service providers to process information only for authorized purposes and to apply appropriate security protections. Some providers may also act as independent controllers for their own purposes, as explained in their own privacy notices.

We do not sell personal information for money. If our practices change in a way that constitutes a “sale,” “sharing” or targeted-advertising disclosure under an applicable US state privacy law, we will provide the notices and choices required by that law.

Opalyn Results is established in Northern Ireland, while its clients, personnel and service providers may be located in the United States, Indonesia and other countries. Your information may therefore be accessed or processed outside the United Kingdom.

Where data-protection law requires it, we take steps to protect international transfers using an applicable adequacy regulation, the UK International Data Transfer Agreement or Addendum, contractual safeguards, or another lawful transfer mechanism. You may contact us for more information about the safeguard relevant to a particular transfer.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting and dispute-resolution requirements. Our usual approach is:

• Audit, inquiry and unsuccessful sales-opportunity records: generally up to 24 months after the last meaningful interaction.
• Marketing records: until you opt out or the information is no longer relevant, with periodic review; suppression records may be kept longer to honor your request.
• Client and transaction records: generally for the duration of the relationship and up to six years afterward where needed for tax, contract or legal purposes.
• Call recordings, where used with appropriate notice: only for as long as reasonably required for training, quality, evidence or legal purposes.
• Website analytics and technical logs: according to our configured retention periods and the settings of the relevant provider.

We may retain information longer where required by law, necessary for an active dispute or legal claim, or requested by a competent authority. Information may be securely deleted or anonymized when it is no longer needed.

Depending on where you live and the circumstances, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information.
• Request restriction of processing.
• Object to processing based on legitimate interests.
• Object at any time to direct marketing.
• Request transfer of information you provided in a portable format where the right applies.
• Withdraw consent at any time where processing relies on consent.
• Complain to a data-protection regulator.

Residents of US states with applicable privacy laws may also have rights to confirm whether we process their personal information, access, correct or delete it, obtain a portable copy, and opt out of certain sales, targeted advertising or profiling. These rights are subject to statutory definitions, exemptions and applicability thresholds. We will not discriminate against you for exercising an applicable privacy right.

To make a request, email admin@opalynresults.com with the subject line “Privacy Request.” We may need to verify your identity and authority before completing a request. We will respond within the period required by applicable law.

Please contact us first so we have the opportunity to resolve your concern.

If UK data-protection law applies, you may also complain to the UK Information Commissioner’s Office:

• Website: https://ico.org.uk/make-a-complaint/
• Telephone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom

If you live elsewhere, you may be entitled to complain to the relevant privacy or consumer-protection authority in your location.

We use reasonable administrative, technical and organizational measures designed to protect personal information. However, no website, transmission or storage system can be guaranteed to be completely secure.

If you believe information supplied to us has been compromised, contact admin@opalynresults.com promptly.

We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals. If this changes, we will provide the information and safeguards required by law.

The website and services are intended for businesses and are not directed to children. We do not knowingly collect personal information from anyone under 18 through this website. If you believe a child has provided information to us, please contact us so we can investigate and delete it where appropriate.

The website may contain links to or embedded content from third parties. Their handling of personal information is governed by their own privacy notices. We are not responsible for the privacy practices of independent third-party websites.

We may update this Privacy Policy to reflect changes to our services, technology or legal obligations. The latest version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice of material changes.

For privacy questions, requests or complaints, contact:

Opalyn Results
Email: admin@opalynresults.com